Refund Policy

1. Try before you buy

MileStone's free plan is a real, permanent tier — 3 goals, 3 habits, 3 milestones per goal, with no account and no card required. It exists so you can run the entire product — create a goal, plan milestones, track habits, watch the pacing score — before spending a cent.

We ask that you evaluate MileStone on the free plan before upgrading. By purchasing a Pro licence, you confirm you've had a genuine opportunity to try the product first.

2. No change-of-mind refunds

MileStone Pro is a digital software licence. Your licence key is delivered by email immediately after purchase, and every Pro feature unlocks the moment you activate it — the product is fully delivered at the point of sale and cannot be "returned".

Because of this, and because the free plan provides a full evaluation period beforehand, we do not offer refunds for change of mind — including deciding you no longer want the product, finding it cheaper elsewhere, buying the wrong tier by mistake and not telling us (see Billing errors — we will help), or simply not using it after purchase.

3. Subscriptions & cancellation

• Monthly ($9/month) and 3-month ($24 per 3 months) plans renew automatically until cancelled.
• You can cancel at any time — from the receipt email Lemon Squeezy sends you (which links to your customer portal), or by emailing us.
• Cancelling stops future charges. You keep Pro access until the end of the period you've already paid for.
• We do not provide partial or pro-rata refunds for unused time within a billing period that has already started.

4. Lifetime purchases

The lifetime licence ($97) is a one-time payment for permanent access to Pro, including future updates. Like all our purchases, it is final once delivered, subject only to your statutory rights and the billing-error exceptions below.

5. Billing errors

Mistakes on our side are always ours to fix. Contact us within 7 days of the charge if you experience:

• a duplicate charge for the same purchase,
• a charge for a tier you didn't select,
• a charge after you cancelled a subscription, or
• a licence key that was never delivered and we cannot re-send it.

Email info.codemilestone@gmail.com with your order number (it's in the Lemon Squeezy receipt). We investigate every report and resolve genuine errors promptly, including a refund where that's the right fix.

6. Your consumer rights

Australia. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If MileStone Pro suffers a major failure, is faulty, or is not as described, you are entitled to the remedies the ACL provides — which can include a refund. Nothing in this policy excludes, restricts or modifies those rights.

European Union & United Kingdom. If you are an EU/UK consumer, you normally have a 14-day withdrawal right for online purchases. For digital content delivered immediately, that right ends once delivery begins with your acknowledgment — which is why your licence key arrives instantly at checkout. Statutory remedies for faulty digital content are unaffected.

Everywhere else. Where local consumer law grants you non-waivable rights, those rights apply and take precedence over this policy.

7. How payments & refunds are processed

All payments are processed by Lemon Squeezy (a merchant of record), so the charge on your statement comes from them. When a refund is issued — for a billing error or a consumer-law remedy — it is processed back through Lemon Squeezy to your original payment method. Refund timing to your card or bank is controlled by them and your bank, typically 5–10 business days.

8. What happens after a refund

If a purchase is refunded or charged back, the associated licence key is deactivated automatically and the app returns to the free plan on its next open. Your goals, habits and progress data are never touched — they live only on your device, and the free plan keeps working with them (within free-plan limits).

9. Contact

Questions about a purchase, cancellation, or this policy:
CodeMilestone · Queensland, Australia
info.codemilestone@gmail.com

We aim to respond within 7 days.