Refund & Cancellation Policy
The short version
- The free plan is the trial. Use MileStone free for as long as you like before paying.
- We don't give refunds for change of mind, except the 14-day withdrawal right if you're in the EU or UK. Everything else is covered by the law: if Pro is faulty, not as described, or you were charged by mistake, you're entitled to the remedies consumer law gives you, which can include a refund.
- Subscriptions can be cancelled anytime; you keep Pro until the end of the period you've paid for.
- Billing mistake? Email info.codemilestone@gmail.com as soon as you notice, ideally within 7 days, and we'll fix it. Telling us later doesn't take away your rights.
- Asking for a refund: contact us or Lemon Squeezy; either works (section 6).
- Nothing in this policy limits your rights under the consumer laws where you live.
1. Try before you buy
The free plan is a real, ongoing plan: 3 goals, 3 habits, 3 milestones per goal, 3 steps per milestone and 5 to-dos, with no account and no card. We recommend trying it before upgrading.
2. Change of mind
MileStone Pro is a digital licence. Your key is emailed straight after purchase and Pro unlocks when you activate it. Because of that, and because the free plan lets you try first, we don't refund change of mind, for example no longer wanting Pro, finding it cheaper elsewhere, or not using it. If you bought the wrong plan by mistake, tell us (section 4). This is about change of mind only; it never limits the remedies in section 5. If you're in the EU or UK, you can still withdraw within 14 days of your first payment for a full refund (section 5). Questions? Email info.codemilestone@gmail.com.
3. Subscriptions and cancellation
Monthly ($9 USD a month) and yearly ($79 USD a year) plans renew automatically until you cancel. Cancel anytime from Settings → Manage subscription in the App, from the link in your Lemon Squeezy receipt (both open your Lemon Squeezy customer portal), or by emailing us. Cancelling stops future charges; you keep Pro until the end of the period you've paid for. We don't refund unused time when you cancel for change of mind. If there's a problem with the service that consumer law covers, you may be entitled to a refund, including for unused time. Questions? Email info.codemilestone@gmail.com.
4. Billing mistakes
Mistakes on our side are ours to fix. Email info.codemilestone@gmail.com with your order number (in the Lemon Squeezy receipt) as soon as you notice, ideally within 7 days, if you have: a duplicate charge; a charge for a plan you didn't choose; a charge after you cancelled; or a licence key that never arrived and we can't re-send. We look into every report and fix genuine errors, including with a refund where that's the right fix. Telling us after 7 days doesn't take away your rights.
5. Your consumer rights
Australia. Our goods and services come with guarantees that can't be excluded under the Australian Consumer Law. If MileStone Pro has a major failure, is faulty or isn't as described, you're entitled to the remedies the ACL provides, which can include a refund. Nothing in this policy excludes, restricts or modifies those rights.
European Union and United Kingdom. EU and UK consumers normally have 14 days to withdraw from an online purchase. For a subscription, you can withdraw within 14 days of your first payment for a full refund. Remedies for faulty digital content always apply.
How to withdraw (EU and UK). Before the 14 days end, tell us at info.codemilestone@gmail.com or Lemon Squeezy (through your receipt email or its customer portal) that you want to withdraw. A clear email is enough; you can use the form below, but you don't have to. We confirm we've received it and ask Lemon Squeezy to refund you to your original payment method; the law requires the refund within 14 days of your notice.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To: MileStone, info.codemilestone@gmail.com (or Lemon Squeezy, Link, LLC, through your receipt email)
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: MileStone Pro, [plan], order number [from your receipt]
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
Brazil. Consumers have a 7-day right of regret for online purchases. We honour it.
Everywhere else. Where local consumer law gives you rights that can't be waived, they apply and take priority over this policy.
Nothing in this policy limits your rights under the consumer laws where you live.
6. How payments and refunds are processed
Payments are processed by Lemon Squeezy (Link, LLC, formerly Lemon Squeezy LLC), the merchant of record, so the charge on your statement comes from them. Refunds go back through Lemon Squeezy to your original payment method; timing depends on Lemon Squeezy and your bank. Lemon Squeezy may also issue a refund under its own buyer terms. That is Lemon Squeezy's decision, and we won't stand in the way of any refund Lemon Squeezy or the law gives you.
Where to ask. You can ask us at info.codemilestone@gmail.com or ask Lemon Squeezy directly (through your receipt email or its customer portal); either works. If you ask us, we arrange any refund you're entitled to through Lemon Squeezy, and we won't send you back and forth.
On your statement. The charge appears under Lemon Squeezy's name, not MileStone's. Check this before asking your bank about an unrecognised charge.
7. What happens after a refund
If a purchase is refunded or charged back, the licence key for that purchase is deactivated and the App returns to the free plan the next time it opens. Any refund, full or partial, ends Pro on that licence key. Your goals, habits and progress stay in your browser and keep working within free-plan limits. If you used Pro sync, the encrypted cloud copy isn't deleted automatically yet, and the in-app delete button stops working once the licence ends: email us from your purchase email and we'll delete it. Questions? Email info.codemilestone@gmail.com.
8. Contact
Queensland, Australia · info.codemilestone@gmail.com. We aim to reply within 7 days.
If we can't resolve a complaint, consumers in Australia can contact the Office of Fair Trading Queensland or their own state or territory consumer agency, and consumers elsewhere can contact their local consumer authority. This doesn't affect your right to go to court.